1. General

Wilo takes your privacy very seriously and considers the protection of your privacy when processing data in our IT systems. When using our application, we collect personal information in accordance with the respective applicable statutory regulations that are valid in the EU (GDPR).

2. Use of Wilo-Media Database

We give you the chance to use the Media Database to archive and use different media assets as pictures, documents, videos, animation, graphics etc.

To use our application, you have to provide personal information. We use the information and data to administrate the application, to define specific user roles and rights and to generate statistics.
The details are mentioned in point 3 and 4.

3. Collection and processing of personal data

When using the Media Database, you will be prompted at various points, to enter personal information.

Personal information is information that is used to establish the identity. This includes information such as your email address and the appropriate password to use the application accounts, your name, phone number, department, company, postal address, country, if you are Wilo employee or external user and if you are external user the information who´s your personal Wilo contact person.

Additional information stored in the Media Database:
  • Time of the last login
  • Orders of the user (shopping cart-orders / downloads)
  • Lightboxes of the user
  • Creation and modification of objects
  • Creation and modification of publications

We collect personal data, process or use only if you give us the information voluntarily. We use the information we collect for purposes of technical administration of our app and customer administration only to the necessary extent. We don´t know your password and are not able to see it. We can just reset it to a random value or create a new password for you.

Our employees are of course obliged to maintain data security according to the respective applicable statutory regulations.


Cookies help us to provide our services. Our website uses cookies to improve usability and user-friendly navigation.

Temporary cookies (session cookies) are deleted automatically once the browser is closed. Other cookies (persistent cookies) will be stored on your device and enable our website to remember information that changes the way the website behaves.

You can restrict the usage of cookies. You will find further information in the help section of your browser. Some pages may not function as expected if the usage of cookies is declined.

Further details
Cookie Preferences

Server Logs

The website provider collects and saves the information that your browser automatically transfers in so called Server-Log-Files. The data points are:
  • Browser type / Browser version
  • Operation system used
  • URL Referrer
  • Hostname of the accessing computer
  • Date and time of server's request
  • Transferred data size (in Bytes)
After 48 hours the IP addresses will be anonymized, the last segment of the IP address will be removed. It is not possible to create person-related user profiles given the adjusted IP addresses. The anonymized IP addresses and all other data are evaluated statistically once a month and will be deleted after 35 days. This data will not be merged with other data sources. We reserve the right to control data upon any explicit indication of illegal activities.

Web analysis

We would like to tailor the content of our websites as precisely as possible to your interests and in this way improve our offer for you. To identify usage preferences and particularly popular areas of the websites, we use Matomo as an analysis tool.

4. Disclosure of personal data to third parties

As far as you have given us the rights to the processing of personal data for the purposes mentioned above, the legality of such processing is based on your consent. A given consent can be revoked at any time. This also applies to the withdrawal of declarations of consent issued to us prior to the application of the GDPR, i.e. before 25 May 2018. Please note that the revocation will only be effective for the future. Processing carried out before the withdrawal is not affected.

5. Security

We store and use the data provided to us for internal use only.
The data is hosted on internal servers of the WILO SE. Only Wilo and the provider of the application (mediamid Digital Services GmbH from Vienna (Austria)) have access to this data.
We do not sell this data nor do we leave it to other third parties. Data is not forwarded to others, just if we are obliged to disclose and transmit the data by law or by judicial judgement.

6. Duration of storage

If necessary, we process and store your personal data for the duration of your use of your account. If you want to delete your account, please contact us via email (

7. Security

Wilo uses technical and organizational security measures to protect your data (that is managed by Wilo) against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security measures are continuously improved in line with technological developments. If you have any questions regarding the processing of your personal data, you can also contact our data protection officer.

8. Your Rights

Each person concerned has the right to be informed in accordance to article 15 of the GDPR, the right to rectify (in accordance with article 16 GDPR), the right to of deletion (in accordance with article 17 GDPR), the right to restrict the processing (in accordance to article 18 GDPR) and the right of data transferability in accordance with article 20 GDPR. In addition, there is a right of appeal to a Data protection supervisory authority (art. 77 GDPR).

9. Data Protection Supervisor

If you have further questions about privacy at Wilo, please contact our data protection officer.

Data Protection Supervisor
Wilopark 1
44263 Dortmund